Last Updated: September 01, 2025

At Raspberry Hills, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, or contact our customer support team.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your personal information.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase information
  • Payment and transaction information
  • Information you provide when contacting customer support
  • Account information, if you create an account
  • Website usage and browsing information

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, operating system, and pages you visit.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfil your orders
  • Arrange shipping and delivery.
  • Process payments and transactions
  • Provide customer support
  • Respond to your questions and requests.
  • Manage your account
  • Improve our website, products, and services.
  • Personalise your shopping experience.
  • Detect and prevent fraud, unauthorised activity, or security issues.
  • Send important information regarding your orders or account.
  • Send promotional communications where permitted and where you have provided the appropriate consent.

We only use your information for legitimate business purposes and in accordance with applicable laws.

3. Payment Information

When you make a purchase, payment information may be processed by third-party payment providers.

Raspberry Hills does not necessarily store complete payment card information on its own servers. Payment providers may collect and process payment information according to their own privacy policies and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience. Cookies may help us:

  • Remember your preferences
  • Keep items in your shopping cart
  • Understand how visitors use our website
  • Improve website performance
  • Provide relevant content or advertising where applicable
  • Analyse website traffic and performance

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.

5. How We Share Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third-party service providers that help us operate our business, such as:

  • Payment processors
  • Shipping and delivery providers
  • Website hosting and technology providers
  • Analytics and marketing service providers
  • Customer support platforms

These providers may only receive information necessary to perform services on our behalf.

We may also disclose information when required by law, legal process, or governmental authority, or when necessary to protect our rights, customers, website, or business.

6. Data Security

We take reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, maintaining business and transaction records, resolving disputes, and complying with legal obligations.

When information is no longer required, we may securely delete or anonymise it where appropriate.

8. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Object to or restrict certain processing activities
  • Withdraw consent where processing is based on consent.
  • Opt out of marketing communications.

To exercise an applicable privacy right, please contact us using the information provided below.

9. Marketing Communications

If you subscribe to promotional communications from Raspberry Hills, we may send you information about products, offers, promotions, or updates. You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting our support team. Transactional and service-related communications, such as order confirmations and shipping updates, may still be sent when necessary to complete or manage your order.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

11. Children’s Privacy

Our website is not intended for children who are not legally permitted to use online shopping services in their jurisdiction. We do not knowingly collect personal information from children in violation of applicable laws. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

12. International Customers

If you access or use our website from outside the country where our business or service providers are located, your information may be transferred to and processed in other countries. Where required by applicable law, we will take appropriate steps to protect personal information during such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Raspberry Hills
Customer Support Email: [email protected]

We will do our best to respond to privacy-related inquiries as quickly as reasonably possible.

Thank you for trusting Raspberry Hills with your information.