Shipping Policy

At Raspberry Hills, we are committed to delivering your order as quickly and safely as possible. We work with trusted shipping partners to ensure your package reaches you in excellent condition. This Shipping Policy explains our processing times, delivery estimates, international shipping, and what to do if your order is delayed.

Order Processing

Once your order is placed, our team begins preparing it for shipment. Every order goes through order verification, quality inspection, packaging, and dispatch before it is handed over to our shipping carrier.

  • Orders are typically processed within 1–3 business days.
  • Orders placed on weekends or public holidays are processed on the next business day.
  • During busy seasons, sales events, or holidays, processing may take slightly longer.

You will receive a shipping confirmation email once your order has been dispatched.

Delivery Time

Our standard estimated delivery time is 8–15 business days.

Most customers receive their orders within this timeframe. However, delivery times are estimates and may vary depending on your location and shipping conditions.

International Shipping

We proudly ship to customers in many countries around the world.

International orders generally arrive within 8–15 business days, although delivery may occasionally take a little longer depending on the destination country, customs clearance, and local courier services.

Additional customs duties, taxes, or import fees (if applicable) are the responsibility of the customer and are determined by the destination country’s customs authority.

Why Can a Delivery Be Delayed?

While we always aim to deliver your order on time, certain situations may cause unexpected shipping delays.

Common reasons include:

  • High order volume during sales or holiday seasons.
  • Severe weather conditions.
  • Customs inspections for international shipments.
  • Courier or transportation delays.
  • Incorrect or incomplete shipping address provided by the customer.
  • Local delivery service disruptions.
  • Public holidays or government restrictions.
  • Remote delivery locations that require additional transit time.

These situations are outside our direct control, but we closely monitor every shipment and work with our shipping partners to resolve delays as quickly as possible.

Tracking Your Order

Once your order has been shipped, you will receive tracking information (where available). You can use your tracking number to monitor your shipment’s progress until it reaches your delivery address.

Please allow up to 24–48 hours for tracking information to become active after dispatch.

Incorrect Shipping Information

Shipping Policy: Customers are responsible for providing an accurate shipping address during checkout.

If an incorrect or incomplete address is provided, your order may be delayed, returned to us, or become undeliverable. Additional shipping charges may apply if the package needs to be reshipped.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please:

  • Check around your delivery location.
  • Ask family members, neighbours, or your building management.
  • Contact your local courier service.

If you still cannot locate your package, please contact our customer support team, and we will assist you in resolving the issue.

What If My Order Is Taking Longer Than Expected?

Although most orders arrive within 8–15 business days, unexpected delays can occasionally occur.

If your order has not arrived after the estimated delivery period, we recommend waiting a short additional period while checking your tracking information.

If your order is delayed significantly beyond the estimated delivery time, please visit our Contact Us page or email our support team. We will investigate your shipment and provide an update as quickly as possible.

Support Email: [email protected]

Shipping Charges

Shipping costs, if applicable, are displayed during checkout before you complete your purchase. Promotional offers that include free shipping will be clearly indicated on the website.

Damaged Packages

If your package arrives visibly damaged, please take photos before opening it and contact our support team immediately. We will review the issue and help arrange an appropriate solution.

Need Help?

If you have any questions regarding shipping, delivery times, international orders, or the status of your shipment, please don’t hesitate to contact us.

Email: [email protected]

Our customer support team is always ready to assist you and ensure your shopping experience with Raspberry Hills is smooth, reliable, and hassle-free.