Refund and Returns Policy
Last Updated: September 01, 2025
At Raspberry Hills, we want you to be happy with your purchase. If you are not completely satisfied with your order, we’re here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and unworn.
- Be in its original condition.
- Have the original tags attached.
- Be returned in the original packaging, where applicable.
- Include proof of purchase or order details.
Items that are worn, washed, damaged, or altered may not be eligible for return.
How to Request a Return
To start a return, contact our customer support team at:
Email: [email protected]
Please include your order number, the item you would like to return, and the reason for the return. Our team will provide you with the next steps.
Please do not send items back before contacting us, as unauthorised returns may not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If your return is approved, your refund will be processed to the original payment method, where applicable. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Original shipping charges may be non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.
Exchanges
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible at [email protected].
We will review the issue and help arrange an appropriate replacement or solution.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, customisation, final-sale status, or other applicable restrictions. Any such restrictions will be clearly communicated before or at the time of purchase.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us promptly with your order number and clear photos of the item and packaging. We’ll work with you to resolve the issue.
Contact Us
If you have any questions about our Refund & Returns Policy, please contact:
Raspberry Hills
Customer Support: [email protected]
We’re always happy to help.